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CNN One Thing

You’ve been overwhelmed with headlines all week – what's worth a closer look??One Thing?takes you into the story and helps you make sense of the news everyone's been talking about. Every Wednesday and Sunday, host David Rind interviews one of CNN’s world-class reporters to tell us what they've found – and why it matters. From the team behind?CNN 5 Things.

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The Messy Business of ‘Cleaning’ Voter Rolls
CNN One Thing
Aug 4, 2024

As election officials around the country prepare for November’s election, a CNN investigation has found they are already being inundated with dubious complaints about inaccurate voter rolls. The group behind many of the challenges, True the Vote, has long pushed debunked voter-fraud theories. In this episode, we hear how a mobile app has empowered citizens to bring these challenges against their neighbors and look at the impact on regular voters and election administrators.?

Guest: Kyung Lah, CNN Senior Investigative Correspondent

Episode Transcript
Mike Lindell
00:00:00
Was your question. No, no. The same. The same ones that make the house roll and the crimson pillows are the same company. Because I know that I've been in both today. Oh, no.
David Rind
00:00:09
At the Republican National Convention in Milwaukee last month, our team ran into Mike Lindell. He's the CEO of MyPillow, and he's obsessed with proving that the 2020 election was stolen and fraudulent, which, of course, it absolutely was not. And protecting the 2024 election.
Mike Lindell
00:00:27
Here's the new plan. Everybody, whether.
David Rind
00:00:30
You're and honestly, a lot of the stuff he was saying was either bogus or just completely incomprehensible, even for someone like me who follows politics closely. But he did mention something that caught my attention.
Mike Lindell
00:00:42
In the United States with dirty gas voter rolls in this country right here in Wisconsin. There's 7,100,000 names on the border. Okay.
David Rind
00:00:50
If every voter rolls the simple list of who is registered to vote, these have become a target of conspiracy theorists like Lindell. And challenges to those lists are already making their way to local election offices around the country. My guest is CNN senior investigative correspondent Kyung Lah. She has the story of a group launching a mountain of challenges with the help of an app, burying innocent voters and officials with paperwork in the process. From CNN. This is one thing I'm David Ride. So it dawns on me that we are less than 100 days from November 5th, but early voting and vote by mail will get started much, much sooner than that. I also realize at the same time that baseless conspiracy theories about voter fraud have not just gone away since 2020, so it seems like those two tracks are on a kind of collision course, and you and the investigative team here at CNN have been following all this. So what does that collision course actually look like in real life?
Kyung Lah
00:02:03
Well, in real life, it's very messy. And, you know, everybody strap in because, a lot of the players that we saw and a lot of the lies and conspiracies from 2020 that has fully baked in among certain voters, especially the very conservative right wing, Trump followers.
Former President Donald Trump
00:02:23
If they don't cheat, we win this state easily. Okay? They cheat. They have no shame. They cheat. They understand that you crooked people that are most crooked.
Kyung Lah
00:02:32
You hear, the former president continue to talk about, you know, people who are dead voting, people who aren't citizens voting. So all of that leads to everyone repeating these election integrity claims.
Former President Donald Trump
00:02:46
They cheat. They cheated in the last election, and they're going to cheat in this election, but we're going to get them.
Kyung Lah
00:02:52
And a character group and I call them a group, when really it's just a few people that we saw really very active during 2020, putting out a conspiracy film that was widely debunked in 2022. They're back and true the vote. This group is basically trying to teach private citizens who believe and have listened to the lies about stolen elections, when that is a lie, and they're starting to challenge individual voters in their own communities. And so what true the vote has done is they've made an app that we did see roll out sooner, but now it has become very user friendly. So people, especially those who are elderly and at home, can easily learn how to do it. They can take classes online, they can, access this data. That true the vote is backing and then submit challenges and their neighbors.
David Rind
00:03:51
So anybody can just download this app, look up this data and then say, hey, this person doesn't look like they're registered correctly. Is that the idea?
Kyung Lah
00:04:00
'Essentially, basically the way this app works is you can look up your suspicions, you can look up names, you can look up addresses, you can cross-reference with Google Maps. And what this does is it raises suspicion that, sure, maybe it looks a little odd that there might be 20 people registered to one commercial address. And so they'll submit that voter challenge. But very easily you can figure out that that commercial address might be a university.
David Rind
00:04:29
Right. So there's not actually something nefarious going on. It's just a technicality with our businesses registered or something like that.
Kyung Lah
00:04:37
Let's, let's everybody think about how we all live in this country. Everyone moves.
David Rind
00:04:43
Yeah.
Kyung Lah
00:04:43
Everyone goes, you know, to the colleges or if you're in law enforcement, you might not put your home address as your voting address. You might put your police agency. So there are a lot of reasons why there might be so much shifting in the voter registration status across this country, but the system is built to catch all of that. What this is doing the the app that true the vote is pushing and it's called I've three. This app is essentially according to more than a dozen election officials we've spoken with across the country and experts beyond that that we've spoken with. They all say this is old data. This is repetitive data. And what this is essentially doing is it's causing a lot of headaches. But yet the people who are following through the vote and finding these moments, they basically deepen the lie within themselves.
David Rind
00:05:45
So what does it look like when these challenges actually reach the election officials who are in charge of investigating whether there's something actually wrong going on?
Kyung Lah
00:05:57
Let's start by talking about Nancy in Denton County. She is an older, retired lady. We visited her at her home. She has no criminal record. She seems like someone who's truly concerned about the election being going correctly. So Nancy and Denton County signs up for truth. The votes I've three goes through the training course and starts counting some addresses and names and submits this information. One of the people she submits information about is Daniel.
Daniel Moss
00:06:33
I personally don't know her. She doesn't know me.
Kyung Lah
00:06:36
And Daniel is a mild mannered, kind man.
Daniel Moss
00:06:41
I've lived in Denton for over 24 years. I have been voting here for two decades.
Kyung Lah
00:06:51
He is registered to vote at his university because he's a university administrator, and his address is registered there because that's where his housing is. So there is a perfectly good reason why his address is a commercial address.
Daniel Moss
00:07:07
So that's the thing. They address students on our campus would would use that address. And so that might have. But so if they had researched that and looked into that they would see oh.
Kyung Lah
00:07:17
But Nancy doesn't care about that. Nancy believes that she has caught Daniel and he is not a real human being. So she submits that challenge about Daniel, including hundreds of people a day, and submits them to the county elections official, Frank Phillips, the Denton County elections administrator.
Kyung Lah Interview
00:07:38
She was your first?
Frank Phillips
00:07:39
She was. Yes.
Kyung Lah
00:07:40
And she's still?
Frank Phillips
00:07:40
Yeah.
Kyung Lah Interview
00:07:41
Every day?
Frank Phillips
00:07:42
Nancy sends me something every day. Yeah.
Kyung Lah
00:07:44
Frank says Nancy sends him something every single day.
David Rind
00:07:49
Every day.
Kyung Lah
00:07:49
While every day. He's got to look up every single person, every single Daniel. And it's a very quick process, but still it has. It takes time. If you think about what it's like for you to even go through your mail, how annoying that is. Now imagine you have to open up thousands of pieces like this. Multiply Nancy in every single county in the United States, potentially, while it's not active in every single county, that certainly appears to be the goal of truth vote. Would you like to say to Nancy if she's sitting right in front of you?
Daniel Moss
00:08:29
I'm real, and I'm not going to go away.
Kyung Lah
00:08:32
When I met Daniel, he is a shy guy, and he began our interview by saying, I'm here. I'm real. He's a real human being.
David Rind
00:08:43
Flesh and blood.
Kyung Lah
00:08:44
Flesh and blood. Here, I'm wearing a t shirt. Can you see? And I have voted in Denton County for 20 years.
Daniel Moss
00:08:50
I was pretty pissed off. I was...
Kyung Lah
00:08:52
He was offended. Offended because it is a basic right. And often it's not until you lose that right that you realize how important it is as an American.
Daniel Moss
00:09:04
'It seems like for some reason, they're attacking American voters, and that's our that's our biggest right. Right is being able to talk to our, you know, our government and being able to be part of our government. And if you're trying to deny someone who's legitimately here their right to be part of the government, then. I don't know how you can say that. Is this American? I think it's kind of un-American to do that.
David Rind
00:09:43
Well. So for somebody like Frank, the official in Den County, Texas, it seems like he is willing to go through this barrage of challenges that he gets from Nancy and and others. But are there other offices that just don't want to deal with this that are like, hey, we do this normally, like, this is our job. Let us do our job and don't want to deal with what may be conspiracy theory fueled challenges.
Kyung Lah
00:10:12
Well, let's start with Frank Phillips, who is incredibly patient, very kind, and feels that the only way out of the morass that we are currently in is by doing it patiently, slowly, and through the goal of education with kindness. Is there anything you can say to these folks that you know we're going to catch these anyway? Is there anything you can say along those lines?
Frank Phillips
00:10:41
Well, you would catch them anyway, but I don't fault them for. Well, first of all, there they were, given the information they were given. I don't know where they get their information from. Don't know what groups are behind it or anything like that. So when they are presented these challenges and their mind, they think, hey, you've got thousands of people on your rolls that shouldn't be there. Which turns out not to be the case, but I don't blame them for it.
Kyung Lah
00:11:15
If he immediately jumps to the conclusion that all of these people are conspiratorial nuts, how is that going to open up an avenue where we understand one another? That's his approach.
Frank Phillips
00:11:27
I think what they have learned through the process is that, hey, we actually do. Work these things on a daily basis. You know, we're taking care of it like we should. So I think it's an educational moment.
Kyung Lah Interview
00:11:42
An educational moment mean you can teach these folks, but they're still growing in number.
Frank Phillips
00:11:47
Okay.
Kyung Lah Interview
00:11:48
That's okay.
Frank Phillips
00:11:49
Sure. Yeah. Somebody else to teach.
Kyung Lah
00:11:53
Others are not so patient. I have spoken to people across this country, registrar voters, from Yavapai County to Pennsylvania. And what they will tell you is that it just is tiresome. Not only are they dealing with repetitive challenges to voters, what they have to deal with are foyer requests that are nonsensical. So it is a deluge of paperwork that they are facing. And if you think about the wheels of democracy needing to move very smoothly, this is throwing sand in those wheels.
David Rind
00:12:29
What do we know about this group through the vote? And like what their. Pardon the pun, true intentions are.
Kyung Lah
00:12:37
Well, we went to Texas to try to find them because it, I don't know, like, where's your address? So we pull their records with the state and with the federal government. There are a handful of employees. Just a handful. Okay, let's try to find the known people. There are a couple of known people we can't access. The head of truth avo, the leader. And I can't find a brick and mortar building in the state of Texas. Despite the fact that they list themselves with the state and with the federal government as a nonprofit. They also only have, you know, at at most, at any point since they formed at the most, maybe ten employees. Usually there's only a couple people on the payroll. The amazing thing is, if you look at, despite how as a nonprofit, you don't have to report a lot of your financial information, in the last three years, through the vote has pulled in $12 million. Where is all that money going? We just don't know. We did get a statement from true the vote. Even though they wouldn't talk to us on camera. They did send us something over email. And essentially the heart of it says that it has developed through this app specialized processes, technologies and methodologies that have been affirmed by experts and courts. But David, we sent them a list of specific questions. They wouldn't answer any of them. They wouldn't talk about who their experts and courts are, who they cite. And when we go back and talk to the election administrators, both at the county and state level, they say that the app is just kicking out information that's repetitive. And in the case of Daniel, often wrong. So, you know, I think through the vote for replying to us via email, I would have appreciated if they had answered our specific questions.
David Rind
00:14:40
Well, going forward, as we get closer to November then like there may be users of this app that are truly operating in good faith, they just want to see secure elections. But it would stand to reason that there are others who believe the lies that Trump and Trump allies continued to put out about the 2020 election being stolen, about dead people voting, all that kind of stuff that you talked about. So what are we about to see in terms of the election process, trying to actually count these votes?
Kyung Lah
00:15:15
There's a lot of concern. What you hear from all the people who speak with is we are now in a place where the lie has been repeated so many times, both by political leaders to your neighbor, to going to a baseball game or a little league field, that it is fully baked in. So it is very difficult to tear people away from a reality that they have heard and they long believe in for several years. That's a concern.
David Rind
00:15:51
Yeah. And we saw in on January 6th just how that can become violent. And of course, these threats to election workers that have gone on since all that could continue again. Kyung, thanks so much for the reporting. I really appreciate it.
Kyung Lah
00:16:04
You got it. Thanks for having me.
David Rind
00:16:20
One thing is a production of CNN Audio. This episode was produced by Paola Ortiz and me, David Rind. Our senior producer is Faiz Jamil. Our supervising producer is Greg Peppers. Matt Dempsey is our production manager. Dan Zula is our technical director. And Steve, Lickteig, is the executive producer of CNN Audio. We get support from Haley Thomas, Alex Manasseri, Robert Mathers, John Dianora, Leni Steinhart, Jamuss Andrest, Nichole Pesaru, and Lisa Namerow. Special thanks, as always to Wendy Brundage and Katie Hinman. We'll be back on Wednesday. I'll talk to you then.