North American Van Lines review: Cost, services and customer experience

North American Van Lines at a glance

Choosing a moving company is a big decision, so review North American Van Lines by checking out some quick facts on what the company offers.

Fast facts

What we like

Our review of North American Van Lines delivered high rankings for the company’s long-standing reputation, A+ rating through the Better Business Bureau (BBB), affordable pricing and widespread services. We like that North American Van Lines doesn’t require a deposit and offers customizable moving options to help you get the perfect moving services for your home.

Another perk of choosing North American Van Lines is the quote process. Speaking with an agent is straightforward. When you fill out the form to get a quote, you’ll receive a text message from a representative who will match you with local agents to assess your home, create a plan and compare pricing.

What we don’t like

Although North American Van Lines offers many benefits for homeowners, it’s not for everyone. The primary negative is the number of mixed customer reviews online, which suggests that quality depends on your local North American Van Lines location. Some service quality may also rely on third-party movers.

* BBB ratings are accurate as of May 2024.

North American Van Lines pros and cons

North American Van Lines has several advantages and disadvantages to consider. Two of the most significant advantages are its availability throughout the United States, Canada and Mexico and its customizable moving services.

Pros

Cons

How much does North American Van Lines cost?

North American Van Lines costs between $500 and $9,500, but the company states that the average cost of a long-distance move is around $3,500. That’s a wide range, and the tally depends on:

Actual prices aren’t available online. The best way to determine how much it’ll cost you to move with North American Van Lines is to get a virtual estimate that itemizes your belongings and services.

Savings and discounts

Some homeowners could be eligible for savings and discounts. North American Van Lines may offer discounts for:

? Disabled American Veteran (DAV) Discounts: Packing, moving and storage discounts plus up to $100,000 of full replacement coverage
? Veterans Moving Discount: Up to $100,000 in full replacement coverage, $1,000 savings, $0 deductibles and more

What services does North American Van Lines offer?

North American Van Lines specializes in moves of all sizes and types, including local, interstate, and international moves.

The company has full-service packing and unpacking for all kinds of valuables, from antiques to pianos. It uses professional, specialized packing materials and custom crates for delicate items to ensure they arrive safely at their destination.

Other services include appliance disconnections and hookups, vehicle shipping, junk hauling, storage and hauling oversized items. Customers can get precise price estimates for their move and have access to 24/7 customer service.

Here’s a breakdown of your different services when working with North American Van Lines.

North American Van Lines services

North American Van Lines add-ons and optional features

In addition to typical moving services, North American Van Lines offers several add-on services, including debris removal, furniture disassembly and reassembly, loading, and unloading. Prices vary by service, but the company will include them in their free quote, or you can call a North American Van Lines representative for more information.

Debris removal

Save the trouble of removing packing materials from your new destination with North American Van Lines’ junk hauling services. Movers will remove boxes, moving supplies and any debris that you accumulated from your move.

Furniture assembly and disassembly

With this add-on, you speed up the moving process. Movers can also disconnect and reconnect appliances, such as washers and dryers.

Storage

North American Van Lines offers short- and long-term storage solutions in many major cities throughout the United States and Canada.

North American Van Lines liability coverage

North American Van Lines offers two comprehensive Transit Protection Plans for loss or damage from the moving process: the Standard Plan and the Gold Plan.

North American Van Lines customer experience

Customer reviews of the company are critical, and its work generated many complaints. Across BBB and Yelp, most customers give the company a 1-star rating out of 5. In those reviews, customers complained of damaged or destroyed belongings, miscommunications regarding pickup and drop-off sites, difficulties filing a claim due to time limitations and delayed deliveries of belongings.

From 2022 through 2024, the company also accumulated 36 complaints through the Federal Motor Carrier Safety Administration (FMCSA).

Most complaints detail a shared experience of loss and damage to belongings and a difficult claim settlement process. One customer wrote:

Another customer said:

North American Van Lines vs. competitors

Depending on your location, move size and more, you may find competitors to be better for your move. If you’re looking for a military move, look closely at Suddath Relocation Systems, a company specializing in moving military families. If you have an extra-large move, you might prefer Mayflower, a company that specializes in large moves.

North American Van Lines vs. competitors

Methodology

The CNN Underscored editorial team compared 52 moving companies by the services, customization options, insurance, customer reviews, reputation, availability and more to round up the best moving companies. To keep our scores impartial and free from bias, the editorial team has no knowledge of company partnerships.

Frequently asked questions (FAQs)