Ziply Fiber
Ziply Fiber is only available in four Northwest states but starts at some of the most affordable internet prices compared to our other best internet providers. It has no data caps and requires no contracts.
Our rating: 4.4 out of 5
Best for: Lightning-fast internet, Northwest states
Average plan cost: $20 to $900
Ziply Fiber at a glance
Ziply Fiber may have limited availability, but it may be the cheapest internet service available if you’re in its service area.
Fast facts
- Ziply Fiber was founded in 2020 by Steve Weed and Harold Zeitz, who bought the Northwest portion of Frontier Communications.
- Ziply offers low-cost plans with no data caps and no contracts, but plan costs increase after the initial plan period expires.
- The company only services a limited area in four states in the Northwest.
- Ziply offers a 30-day money-back guarantee to customers unhappy with their internet service.
What we like
Ziply offers fiber and DSL internet options at a low cost, with no data caps or contracts. It provides symmetrical upload and download speeds, and customers typically give Ziply good reviews and quality service ratings. When you sign up for internet service, the company offers a 30-day money-back guarantee if you’re dissatisfied.
What we don’t like
Ziply has limited availability, servicing only some areas in the Northwest states of Idaho, Montana, Oregon and Washington. Once customers establish service, they pay an equipment rental fee. Some plan costs increase after 12 months of service.
Ziply Fiber pros and cons
Fiber internet is the fastest internet available, and Ziply Fiber nails it with affordable plans to serve most household needs. Its upload and download fiber speeds match, making it a good choice for remote work, gaming and file transfers.
The plans are better because the company applies no data caps and does not have contracts. However, Ziply does charge an equipment rental fee for the modem and router. Also, some plans increase by $20 per month after you reach one year of service.
Pros
- Low-cost plans
- No data caps
- Symmetrical upload and download speeds
Cons
- Limited availability (4 states)
- Some plans increase after 12 months
- Equipment fees
How much does Ziply Fiber cost?
Ziply sells one DSL plan and seven fiber internet plans. Its Fiber 100, Fiber 300 and Fiber Gig plans are value-packed at low prices. However, for $50, the DSL plan pales in comparison. It offers 115 Mbps download speed but does not have matching upload speeds, yet it costs more than the cheapest fiber plan.
Although Ziply touts itself as America’s fastest internet service provider, its 10 and 50 Gig plans are expensive. Ziply’s installation cost is typically $90. DSL plans and plans of 5 Gbps and higher will pay an installation fee.
A fiber router rental costs $12 per month. Although you can buy a router, Ziply will give you free rental on up to three Wi-Fi extenders.
|
Price per month*
|
Type of connection
|
Max speeds
|
|
|---|---|---|---|
| DSL Internet | $50 |
DSL |
115 Mbps |
| Fiber 100/100 | $20 |
Fiber |
100 Mbps |
| Fiber 300/300 | $30 |
Fiber |
300 Mbps |
| Fiber Gig | $60 |
Fiber |
1 Gbps |
| 2 Gig Fiber | $70 |
Fiber |
2 Gbps |
| 5 Gig Fiber | $80 |
Fiber |
5 Gbps |
| 10 Gig Fiber | $300 |
Fiber |
10 Gbps |
| 50 Gig Fiber | $900* installation fee |
Fiber |
50 Gbps |
*Prices are gathered from a quote in Kirkland, Washington, and include a $5 AutoPay and a $5-per-month paperless discount. Prices may vary depending on location.
Savings and discounts
At the time of this article, Ziply is running a special for customers to get free professional installation for some plans. You can also save $10 monthly by opting into paperless billing and autopay.
You can bundle other home services, including Wi-Fi, home phone, TV streaming packages and internet.
What plans and services does Ziply Fiber offer?
Ziply offers one DSL plan and several fiber internet plans. To benefit from whole-home internet, you must rent a router or modem for $12 monthly. Ziply doesn’t require customers to sign contracts or cap data usage on its internet plans. It then provides symmetrical upload and download speeds for fiber internet.
- DSL Internet: Supports limited web use, streaming and one-player gaming.
- Fiber 100/100: Supports limited web use, streaming and gaming.
- Fiber 300/300: Good for medium web use, streaming, streaming videos and gaming.
- Fiber Gig: Good for heavy web use, multiple devices, streaming, multiplayer gaming and remote work.
- 2 Gig Fiber: Supports heavy web use, streaming on multiple devices, file sharing and multiplayer gaming.
- 5 Gig Fiber: Multiplayer gaming, content sharing, video conferencing, streaming to social media, TV streaming and more.
- 10 Gig Fiber: Good for heavy web use, content creators, multiple devices, streaming, remote work, large file transfers, multiplayer gaming and more.
- 50 Gig Fiber: Excellent for heavy internet use, multiple devices, video conferencing, content creation, live streaming, file sharing, multiplayer gaming, TV streaming and remote work. It is likely not necessary for the average homeowner.
Ziply Fiber services
|
Max speeds
|
Equipment fee
|
Data cap
|
Contract
|
|
|---|---|---|---|---|
| DSL | 115 Mbps |
$12 |
None |
No |
| Fiber | 100 Mbps - 2 Gbps |
$12 |
None |
No |
| Fiber | 5 Gbps |
$12 |
None |
No |
| Fiber | 10 Gbps |
$12 |
None |
No |
| Fiber | 50 Gbps |
$12 |
None |
No |
Ziply Fiber add-ons and optional features
Ziply Fiber offers a few optional add-ons:
Phone
If having a landline is essential to you, you can bundle it with your internet service through Ziply. Starting at $20 per month, you’ll get unlimited local and long-distance calling (Canada, Mexico and Puerto Rico only). The package includes access to voicemail through your computer and Caller ID.
Streaming services
Ziply offers a marketplace where you can choose the streaming services that fit your household. It even offers a quiz to help you decide which service you need or want. Popular apps such as Disney+, Peacock and Tubi are available.
Whole-home Wi-Fi
When you select an internet plan, you have the option of whole-home Wi-Fi, which includes signal connection and installation, along with a router and three Wi-Fi extenders. The price is $17 per month at the time of writing. You can add the cost during checkout, along with other services such as a landline phone and streaming services.
Ziply Fiber customer service and experience
Call 888-475-2151 to reach Ziply for service or technical support. If you are online, click the support button at the top of the page. You’ll see options to log into your account or choose from various frequently asked questions to help you troubleshoot the problem. In addition to articles to help pinpoint your problem, you’ll find a support wizard to walk you through various solutions for TV, phone or internet service.
I spoke with a Ziply sales representative to determine which plans are available in the Kirkland, Washington, area. The representative was kind, upbeat and knowledgeable about the plans.
They shared two fiber plans and pricing and discussed which plan they use for working remotely. They disclosed pricing for optional add-ons and provided excellent customer service.
Customer feedback
Ziply internet reviews show solid ratings for customer service and fast internet speeds. However, when customers do complain, it’s often because technicians are scheduled for service but may not show up or follow up.
Other times, an internet outage occurred, but Ziply didn’t communicate an expected resolution. Here’s what two customers had to say:
How does Ziply Fiber compare with competitors?
When comparing fiber internet providers, Ziply is a strong contender. It offers some of the most desirable features, like matching upload and download speeds, no data caps and no contracts. Its pricing is just as competitive.
However, Ziply is unavailable to the vast majority of consumers, as it covers just four states. For this reason, companies like Cox Communications and Comcast Xfinity will likely be better selections than Ziply Fiber. They offer similar internet plans and cover a larger geographic area.
Ziply Fiber vs. competitors
|
Our score (out of 5 stars)
|
Availability
|
Plan price range
|
|
|---|---|---|---|
| Ziply Fiber | 4.4 |
4 states (ID, MT, OR, WA) |
$20 - $900+ |
| AT&T Internet | 5.0 |
21 states |
$55 - $250 |
| T-Mobile Home Internet | 4.8 |
50 states |
$40 - $60 |
| Optimum | 4.8 |
21 states |
$40 - $300 |
| Comcast Xfinity | 4.7 |
41 states |
$20 - $300 |
| Kinetic by Windstream | 4.7 |
18 states |
$40 - $325 |
| Verizon 5G | 4.6 |
47 states |
$35 - $80 |
| Mediacom Xtream | 4.5 |
22 states |
$20 - $70 |
Methodology
Our methodology compares product features, internet reviews and ratings for 22 internet service providers by gathering numerical data and analyzing scores in the following categories:
- Company reputation
- Plan features
- Plan pricing
- Customer support
- Technology
- Availability
- Data privacy
Each company receives a rank based on the best options, fastest speeds, convenience and lowest cost.
Bottom line
Ziply is a good option if you live in the Northwest U.S. and need high-speed internet at a low cost. Its fiber plans offer quick connections and have matching upload and download speeds.
While the company doesn’t have data caps or contracts, you should know that prices typically increase after the first 12 months of service. Ziply also offers high-priced fiber internet plans that look enticing but may not add value if you have average internet use.
